Instructions to Candidates

　　(a)     The time allowed for this examination is 2 hours.

　　(b)     Answer all 4 questions.

　　(c)     Use the spaces provided in the combined question and answer booklet to complete the answers. If more space is needed for answers or rough notes, use the supplementary sheets provided and secure them inside your booklet with your name and candidate number clearly written on each sheet. Rough notes should be clearly crossed through.

　　(d)     Credit will be given for correct spelling, punctuation and grammar.

　　(e)     Adequate and appropriate communication is required rather than a particular number of words.

　　(f)     When you finish, check your work carefully.

　　(g)     The use of standard English dictionaries and cordless non-programmable calculators is permitted. Candidates whose first language is not English may use a bilingual dictionary.

　　____________

　　ENTER DETAILS BELOW

　　CANDIDATE'S NAME IN FULL

　　as it is to appear on the certificate           IDENTITY CARD NUMBER…………………

　　Subject Code Number………………1041……………………

　　Candidate's Number…………………………………….Centre Code……………………………

　　Full Private Address……………………………………………………………………………………

　　………………………………………………………………………….Postcode………………….

　　Centre Name and Address……………………………………………………………………………

　　STATE HERE THE NUMBER OF ADITIONAL SHEETS HANDED IN μ

　　QUESTION 1

　　Situation:  Your department is responsible for the ordering and issuing of stationery supplies to employees in your organisation. The Accounts Manager has recently pointed out the rising costs of stationery used. He suspects that employees are being wasteful, and wants you to take some action to reduce the amounts.

　　Task:     Write a memo to all company staff. Give details of the Account Manager's complaint, and stress the need for economy and careful use of stationery items. You need to tell them that you will shortly discuss with other department heads the introduction of new guidelines for stationery requisition.

　　Lay out your answer as a memo, in the space below, make up any necessary details.

　　(30 marks)

　　MEMORANDUM TO

　　FROM DATE

　　SUBJECT

　　QUESTION 1 CONTINUED

　　You may continue writing here:

　　QUESTION 2

　　Situation:  Your company is considering a healthcare package for all employees ana you have been asked to look at a number of options.

　　Task:      Read the information on Tip-Top Health Insurance on the page opposite, then say whether the following statements are TRUE or FALSE. Then quote the words or phrase that support your answer. Do not write more than 6 words for each answer. You will lose marks for irrelevant information.

　　Write your answers on the lines marked A.

　　1         Only rich people can afford private healthcare.

　　A  ___________________________________________________________________________

　　2         Every sixth year with Tip-Top is automatically free.

　　A  ___________________________________________________________________________

　　3         Tip-Top's budget policy covers all medical expenses.

　　A  ___________________________________________________________________________

　　4         Tip-Top is Britain's oldest health insurance company.

　　A  ___________________________________________________________________________

　　5         A recent poll showed Tip-Top to be the equal of other companies.

　　A  ___________________________________________________________________________

　　6         With Tip-Top you may not get quick treatment or the doctor you want.

　　A  ___________________________________________________________________________

　　7         At Tip-Top hospitals friends can come and see you when they like within reason.

　　A  ___________________________________________________________________________

　　8         Tip-Top insurance does not apply outside your home country.

　　A  ___________________________________________________________________________

　　9         The Gold Scheme has no equal, but Silver is the scheme chosen most often.

　　A  ___________________________________________________________________________

　　10     To find out about an illness you must visit a hospital or see a doctor.

　　A  ___________________________________________________________________________

　　(30 marks)

　　QUESTION 2 CONTINUED

　　TIP-TOP HEALTH INSURANCE

　　If any member of your organisation needed urgent medical treatment, do you know what would happen? Would you be sure of getting treatment for your employee as fast as you would like, or would you lose time and production through a long absence from work?

　　With the benefit of Tip-Top Health Insurance you can be certain of fast, first-class treatment at a hospital of your choice. And you can also choose the doctor you want. Your employee would have a comfortable private room. Friends and family would be able to visit more freely, because the visiting hours in out group of hospitals are more flexible and convenient.

　　Personal private healthcare is now within the reach of all people, with a wide choice of schemes and premiums to pay. And nobody has done more to bring this about than Tip-Top. We help so many people and companies. Tip-Top Health Insurance is not only Britain's largest healthcare insurer; it has also been established the longest with schemes that start from as little as ￡1.25 a week depending on the level of care you want. What’s more, every sixth year is FREE after 5 claim-free years.

　　Tip-Top has won numerous awards. A recent poll placed Tip-Top ahead of all its leading competitors in the health insurance service. Just look at the benefits again:

　　Accommodation and care in private hospitals

　　Specialist fees paid for consultations and treatment

　　Nursing at home if needed

　　Worldwide cover when you travel overseas.

　　Tip-Top is aware that when illness strikes, finding out more about a problem can help. So we have introduced our Health Line Information Service. You can call at any time to find out about over 450 health-related topics.

　　So why not consider our 3 schemes NOW?

　　GOLD

　　The very best in private health insurance, providing high levels of benefit to cover your healthcare needs.

　　SILVER

　　Tip-Top's most popular health insurance scheme also giving a wide range of benefits for very affordable subscriptions.

　　BRONZE

　　Our budget policy that covers all in-patient hospital costs.

　　Interested? Telephone now for our free brochure. Our lines are open 24 hours a day on 0800 777 666.

　　QUESTION 3

　　Situation:  You have been asked to write a report on the recent in-service training of some of your staff.

　　Task:      Study the information in the Staff Training Record on the page opposite, then answer the questions below. Keep your answers very short. Figures and/or single word answers are acciptable.

　　1   How many staff have had a total of 10 days' training?

　　2   Which department received no training for 2 consecutive years?

　　3   Who has had more training, Tony Hart or Tony Harrison?

　　4   Who had one day less training than Zuber Patel?

　　5   Have both people in Management received training every year?

　　6   In which year did Rikki Helsing receive most training?

　　7   In 1996 how many people received only a single day's training?

　　8   Did Stuart Simpson miss training between 1994 and 1997?

　　9   Which of Stuart Simpson's colleagues in Workshop had the most training in 1997?

　　10  In which year did Val Booth receive more than 3 days'training?

　　11  How many staff have had less training than Jill Pike?

　　12  In Sales, who had no training in 1994?

　　13  To which department does the person with most training overall belong?

　　14  Which department has received the least training?

　　15  Did the Sales Department receive more training in 1995 or 1997?

　　16  How many employees have had less training than Paul Fox?

　　17  In 1995 how many employees had more than one day's training?

　　18  Who received the most training in 1997 and 1996?

　　19  For how many years did Graham Chesters receive less than 2 days' training?

　　20  In which year was the least training taken overall?

　　(20 marks)

　　QUESTION 3 CONTINUED

STAFF TRAINING RECORD （Days each year）
　

WAREHOUSE

WORKSHOP

CLERICAL

MANAGEMENT

TOTALS

　　Situation:  You are visiting Suncare Ltd. Your firm is considering placing a large order with them and your manager has asked you to check the quality of their organisation.

　　Task:     Use the information below (which is part of your conversation with Peter Corrie, the Joint Managing Director of Suncare Ltd) and complete the Staffing Organisation Chart printed on the page opposite.

　　“Well, as you can see, there are two of us at the top, myself and Jane Kovak. I look after the Sales and Marketing sides, as well as Production Research. All the Staff Training, Accounts and Personnel issues are handled by Jane. There's a manager for each of the six areas – lvan Korda does Sales, and his Marketing colleague is Denise Woodley. Production Research is in the hands of Miss Tanya Lowe – we only appointed her last week.

　　We should have an assistant for each departmental area, but we're one short at present. Craig Loftus is in Sales and Siobhan Mckenna is in Production Research. We hope to replace Helen Sparks in Marketing early next week.

　　Jane and I also have a Personal Assistant each; mine is Ursula Stein, and Julie Stableford helps Jane.

　　Jane's three managers are Ben Schweik in Training, Carmen Velasquez in Accounts, and, let me think… oh yes, Chris Penn is the third. Their assistants are Paul Robey (for Carmen), Danielle Lefevre in Personnel, and Dan Lyons.

　　Both teams, Jane's and mine, have the services of two Secretarial Assistants to each team. Linda Fellows works for my team, and her sister Karen for Jane’s. They share the work with Tina Glass and Ava Merrill. Ava completes my team“

　　Complete the Chart.

　　(20 marks)