9. 通知已开立信用证

    Dear Sirs: June 24, 2001

    Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.

    Sincerely

    10. 请求信用证延期

    Gentlemen： Sep. 1, 2001

    We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.

    Sincerely

    11. 同意更改信用证

    Gentlemen: Sept. 5, 2001

    We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.

    Sincerely
Dear Sirs: Sept. 25, 2001

    Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.

    Yours faithfully

    13. 处理客户的抱怨

    Gentlemen: Sept. 30, 2001

    In response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the next day.

    Truly

    14-1 取消订货

    Dear Sirs: Oct. 2, 2001

    We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.

    Sincerely

    14-2 谅解迟运原因

    Gentlemen: Oct. 2, 2001

    We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.

    Yours faithfully

交易的尾声 15. 货物损坏报告

    Dear Sirs: Oct. 4, 2001

    Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)

    As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.

    Sincerely

    16-1. 拒绝承担损坏责任

    Dear Sirs: Oct. 8, 2001

    Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.

    Sincerely

    16-2. 承担赔偿责任

    Gentlemen: Oct. 8, 2001

    As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.

    Sincerely

    交易花絮 17. 催要逾期货款

    Dear Sirs: Nov. 30, 2001

    It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.

    Sincerely

    18. 付清逾期货款

    Dear Sirs: Oct. 3, 2001

    We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.

    Sincerely

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